Refund policy

RETURNS
You may return most items sold within 30 days of delivery for a full refund.

NOTE: Shipping and handling charges are not refundable.

You will receive 100 percent of the purchase price under the following conditions.

Returned items must:

    -   Be undamaged and in like-new condition (if defective you must

        consult the manufacturer for warrantee support)

    -   Include all original packaging materials and manuals

    -   If original packaging is damaged a restocking fee of 50% will be applied (nobody likes to purchase an opened box!!)

    -   Include the sales receipt or copy of your internet order

    -   Returned within 30 days

To return an item, please follow these three simple steps to assure quick processing and to receive full credit, less shipping and handling for the item you are returning.

1) Email us at info@topsailtrading.com or call 1-910-328-1905 and include: your order number, the name of the item, date purchased, and your name, address and phone number. We need this information to verify your order. Please indicate your preference for an exchange or refund.

2) A customer service representative will respond to your email within 48 to 72 hours or if communicating by phone will immediately issue you a return merchandise authorization number once your order is verified. Please write the RMA number on the packing slip inside your package and on the outside of your package. Please note that we cannot process returns without an RMA number.

3) Return the unused item and all of its original packaging. We recommend that you ship the item insured as we cannot offer refunds for packages that become lost en route. For security reasons, please do not write "jewelry" on the outside of the package. Send to:

Topsail Island Trading Co.

201 N. New River Dr.

Surf City, NC 28445
 

Once your authorized return is received it will be reviewed by our Quality Assurance department. Your purchase will be refunded back to your credit card or an exchange will be shipped within seven days.

All unauthorized or improperly packaged returns will be returned to sender. Please note that items that show signs of wear or have been resized, engraved, altered, or damaged in any way cannot be accepted for return.

Refused Packages:
Please do not place an order with us if you anticipate that you may refuse the package upon delivery. In all cases of refused packages, shipping and handling services will not be refunded. If you place an order with us, and refuse the package upon delivery, all further orders placed by you will be immediately cancelled; no exceptions.

Special Orders:
All special order items (jewelry, engraving, special sizes of clothing, general merchandise, etc) are never refundable.